Maintaining a narrative practice within conventional organisational structures that are informed by modernist and medicalised ideas of identity, professional expertise and ethics can present a variety of challenges. In some contexts, governmental regulations and market-based funding directly affect the practices of service providers by imposing regulations and limits that stand in opposition to the relational intentions of narrative practice. This is particularly true for narrative practitioners who work alongside marginalised communities with intentions of doing justice. One organisation, RECLAIM, in St Paul, Minnesota, USA, is striving to meet this challenge. RECLAIM is building a community organisation that serves queer and transgender young people. Julie Tilsen (co-editor of this issue) sat down with RECLAIM’s founder, Janet Bystrom, to learn how, as an organisation, RECLAIM aspires to embody narrative practices and principles, not only in the therapy room, but also in its policies, procedures and everyday organisational practices.