Quality assurance at the Walk-in clinic: Process, outcome, and learning— Scot Cooper

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With the emergence of walk-in counselling clinics throughout Ontario, Canada, the need for a measure of quality assurance and outcome has never been greater. This paper will share a post-session questionnaire for use at walk-in counselling clinics congruent with a brief narrative approach that serves to assess quality and outcome, and also further serves as a learning tool for clinicians.