Quality assurance at the Walk-in clinic: Process, outcome, and learning— Scot Cooper


With the emergence of walk-in counselling clinics throughout Ontario, Canada, the need for a measure of quality assurance and outcome has never been greater. This paper will share a post-session questionnaire for use at walk-in counselling clinics congruent with a brief narrative approach that serves to assess quality and outcome, and also further serves as a learning tool for clinicians.